Managed IT Services and Solutions
Gain access to top IT support to reduce IT cost & Increase operational efficiency
IT Services and Solutions for Business
Valhalla Technology expert technicians ready to assist your team around the clock. We understand that your business is dependent on technology – you can’t operate without it and we’re here to help.
If you’re looking for fast response times, a U.S. based help desk, and access to a wide range of technology expertise, you’ve come to the right place.
Scroll down to read more about how Valhalla Technology delivers proactive technology services to businesses across the U.S. who are looking to grow and succeed based on cutting edge technologies!
What Are the Types of Managed IT Services Offered by Valhalla Technology Services?
Valhalla Technology offers a wide range of IT services and solutions to support organizations that lack the time or the in-house resources to properly manage and maintain their technology infrastructure.
We offer a variety of flexible packages including fully outsourced IT for those who do not have any internal IT expertise; and a co-managed IT model for those who are looking for supplemental support for their existing IT team.
Learn more about each of our key managed services below!
Remote Support
The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or “frozen” computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using cloud-based tools that allow full access to your network and systems. Valhalla remote support technology services includes installation of software, cloud services, advanced troubleshooting and repairs of applications, and more—cost-effectively keeping your staff up and running.
Managed IT On-Site Support
With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site IT solutions are either desired or required. Valhalla Technology always sends a technician to your site for problems we cannot solve remotely. We also offer regularly scheduled on-premises services. Talk to us about our on-site support plans to see which one is best suited for your needs.
Server and Computer Management
One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features, you also open the door wide to hackers who look for companies that haven’t bothered with the latest security updates. If you lack the staff to manage your IT infrastructure on a regular basis, Valhalla Technology will take over responsibility for this critical task to ensure business continuity with automated software updates, patch solutions, and security updates, including antivirus and antispam.
Network Monitoring and Management
Want to keep your IT environment running at top operational performance? Valhalla Technology provides around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems efficiently detect and report failures of devices and connections as we proactively monitor and optimize your computers, servers, and other network elements.
How Does Valhalla Technology Deliver Managed IT Services?
Choose the Managed IT Support Plan That Meets Your Budget
Valhalla Technology offers IT service plans to suit your needs and your budget. With managed IT solutions starting as low as $57 per user per month, our fixed monthly plans cover solutions from 24/7 service desk, to network monitoring and management, to enhanced email security, to backup and disaster recovery management. Review our managed IT service pricing here.
We’ll Guide You Through the MSP Onboarding Process
At Valhalla Technology, we pride ourselves on delivering an excellent customer experience from day one—and our comprehensive onboarding process is a key part of this experience.
Our onboarding process consists of four phases:
Phase 1: Managed Service Definition
At the beginning of any client onboarding, the definition of managed IT services is a crucial part of the entire process. We discuss every service outlined in the signed Service Agreement. This process helps our team gain in-depth understanding of your business in preparation for the onsite data gathering, process documentation and ongoing managed IT support services.
Phase 2: IT Data Collection
Our IT technicians visit your site to gather information about your information technology environment and to begin the documentation process. They work their way through an extensive engineering checklist of discovery items and procedures, covering such things as network investigation, security assessment, backup verification, server room inspections and policy documentation.
Phase 3: Internal Information Review
The primary goal of this phase is to ensure that your IT environment and infrastructure will meet your needs and that you’ll have the technology in place to help your business grow. We gather the information collected in Phase 2 and review it with your dedicated team (alongside our specialized senior IT technicians if needed).
Phase 4: Orientation Meeting and IT Service Handoff
Your Valhalla Technology team meets with you to review your new client manual. This review includes a discussion of all findings, including recommendations for additional changes. It also includes the final tailoring of managed IT support procedures if needed. We schedule any recurring onsite visits and set up the cadence for recurring meetings between you and your MSP Account Manager.