Privacy Policy

Privacy Policy

Last Updated: August 4, 2026

Valhalla Technology Services LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website valhallatechnology.org, use our managed IT services, or interact with our communications channels.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”). This includes:

  • Contact Information: Name, email address, phone number, business mailing address, and job title provided when filling out our Contact Form or requesting IT services.
  • Service & Account Data: Credentials, technical specifications, network infrastructure data, and billing information required to fulfill our managed service provider (MSP) obligations.
  • Messaging & Communication Data: Phone numbers, opt-in/opt-out records, and SMS message history when you subscribe to service alerts or promotional communications.
  • Technical & Usage Data: IP addresses, browser types, device information, and web interaction logs collected automatically via cookies or webchat widgets.

2. How We Use Your Information

We utilize the collected information strictly for legitimate business and service operations:

  • Providing, operating, and maintaining managed IT, cybersecurity, and infrastructure services.
  • Processing technical support requests, service tickets, and customer support inquiries.
  • Sending transactional notifications, maintenance alerts, appointment reminders, and billing updates.
  • Sending promotional communications and service updates (only where explicit opt-in consent is provided).
  • Ensuring system security, preventing unauthorized access, and maintaining regulatory compliance.

3. SMS & Mobile Communication Privacy (A2P Compliance)

We respect your preferences regarding mobile text messaging communications:

  • Explicit Opt-In: Mobile contact information collected through our forms is used specifically for the requested messaging categories (transactional alerts or marketing updates).
  • No Unlawful Sharing: Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. We do not sell, rent, or share phone numbers with unrelated third parties or affiliate marketing networks.
  • Opt-Out & Rates: You may opt out of SMS messaging at any time by replying STOP to any text message. Reply HELP for customer support. Message and data rates may apply, and message frequency varies based on interaction.

4. Data Sharing & Disclosure

We do not sell your personal data. We only share information with third parties under the following circumstances:

  • Service Providers: Trusted third-party vendors, host platforms, and service tools (e.g., PSA/CRM software, payment processors, communication aggregators) that assist us in operating our business under strict confidentiality agreements.
  • Legal Requirements: When required by law, subpoena, or government regulation, or to protect the safety, rights, or property of Valhalla Technology Services LLC or our clients.

5. Data Security & Retention

We implement industry-standard administrative, physical, and technical safeguards—including encryption, secure access controls, and network firewalls—to protect your personal information against unauthorized access, loss, or disclosure. We retain your personal data only as long as necessary to fulfill the operational purposes outlined in this policy or to comply with legal obligations.

6. Your Data Rights & Deletion Requests

Depending on your location, you may have the right to access, correct, update, or request the deletion of your personal information.

To request access to or the deletion of your personal data stored by Valhalla Technology Services LLC, please submit a written request using the contact details below. We will respond and process verified requests within a reasonable timeframe.

Our website may contain links to external third-party sites or tools. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any site you visit.

8. Contact Us

If you have questions, concerns, or data requests regarding this Privacy Policy, please contact us:

Email: support@valhallatechnology.orgcontact us.

Valhalla Technology Services LLC

Website: valhallatechnology.org

Contact Page: valhallatechnology.org/contact/